USER GUIDE

This video serves as a guide for you to use our NewWork offices.
We kindly request that you watch it prior to using our offices.

* Please be aware of the volume of the video's audio.

 How to enter and leave the office

Please remember to bring along the NewWork card (employee ID card) or QR code for each person.

NewWork Office Reservations are not required for using offices.
The office entrance is equipped with a card reader and QR code reader.
To enter and leave, hold your NewWork card (employee ID card) or the designated QR code over one of these devices.
If multiple individuals are using the office, kindly authenticate your membership card. (except for guests using the meeting rooms)
Partner Hotel Please make your reservation in advance through My Page. We regret to inform you that reservations cannot be made over the telephone or at the reception on-site.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the hotel room.
Partner Office Reservations are not required for using offices.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the office.
When multiple individuals are using the office, kindly ensure that all of them follow the prescribed procedure.
Partner Private Work Booth Please make your reservation in advance through My Page.
When you arrive at the booth, you will notice that the booth door is locked.
When your reservation time arrives, simply access the "Reservation List" on My Page and navigate to the "Reservation Details" section. There, tap the "Unlock" button to enter the booth.
When it is time to leave the booth, no additional steps or actions are needed.
NewWork Office
Reservations are not required for using offices.
The office entrance is equipped with a card reader and QR code reader.
To enter and leave, hold your NewWork card (employee ID card) or the designated QR code over one of these devices.
If multiple individuals are using the office, kindly authenticate your membership card. (except for guests using the meeting rooms)
Partner Hotel
Please make your reservation in advance through My Page. We regret to inform you that reservations cannot be made over the telephone or at the reception on-site.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the hotel room.
Partner Office
Reservations are not required for using offices.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the office.
When multiple individuals are using the office, kindly ensure that all of them follow the prescribed procedure.
Partner Private Work Booth
Please make your reservation in advance through My Page.
When you arrive at the booth, you will notice that the booth door is locked.
When your reservation time arrives, simply access the "Reservation List" on My Page and navigate to the "Reservation Details" section. There, tap the "Unlock" button to enter the booth.
When it is time to leave the booth, no additional steps or actions are needed.
How to enter the Partner Private Work Booth
1.
Click the "Reservation List" button on My Page.
2.
On the "Reservation after today" page, click the "Reservation details" button.
3.
Scroll down to the bottom of the page and click the "Unlock" button.
* Please confirm that the identification number displayed on-site matches the one you reserved.
* Please note that the "Unlock" button is functional only during your reserved time, based on the start time of your reservation. If the button appears grayed out, the booth is unavailable for use.
* If you need to leave the booth (e.g., to use the restroom), you can re-enter tapping the "Unlock" button.
 My Page

What is My Page?

My Page is an exclusive membership website for NewWork. You need to log in to access it.
When you are logging in for the first time, please sign up as a new user.

You can reserve meeting rooms at our NewWork offices.

You can check your usage status and history.

You can generate a QR code necessary for entering and leaving the office.

The "Unlock" button is displayed when you enter the partner private work booth.

My Page

* Google Chrome is supported and recommended for viewing My Page for the best experience.

Sign Up
1.
When you visit https://reserve.newwork109.com, the login screen will appear.
If this is your first time accessing My Page, please click "Click here for new registration" button.
2.
Enter your email address and control number, then click the "Register" button.
* Only one email address can be used for signing up.
* The same email address cannot be used for multiple control numbers.
3.
You will receive a message to the email address you used for signing up, containing your temporary password.
* If you do not receive the email message within a reasonable timeframe, please restart the sign-up process.
4.
On the login screen, enter the email address you used to sign up and temporary password, then click the "Log in" button.
5.
Enter your new password in both fileds and click the "Change Password" button.
* Your password must consist of at least six alphanumeric characters.
What is a control number?
1.
A control number is a unique NewWork membership number assigned to each user.
2.
The control number is required in the following situations:

> When signing up on My Page.
> When uploading printing data from your computer to MFPs.
3.
The control number for each type of license is as follows:

* For customers using a NewWork card
  • > The 10-digit number printed on the front of the NewWork card
  •  
* For customers using the employee ID card
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
* For customers using only the QR code
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
The 10-digit number or alphanumeric control number can be found on the top page or the "Member Information / Password Change" section after logging into My Page.
Forgot your password?
1.
On the log in screen, click the link, "Forgot your password?".
2.
Enter your email address in the designated field in Step 1 and click the "Submit" button.
3.
You will receive an email message containing an authentication code and a URL to reset your password.
Either click the URL provided in the email, or enter the authentication code and your new password in the respective fields in Step 2. Then, click the "Change Password" button.
4.
Enter your email address and the verification code received in the email, including your new password in the two fields. Finally, click the "Change Password" button.
To change your password
1.
On the top page, click the "Member Information / Change Password" button.
2.
Click the "Change Password" button.
3.
Enter your current password and your new password in the respective field, then click the "Change Password" button.
Having trouble logging in?
1.
Already signed up?

If this is your first time using My Page, navigate to "New Registration" to start using NewWork services.
2.
Have you already logged in with a temporary password?

After signing up, you will log in with a temporary password only during the first time.
You will receive an email message with a temporary password from "no-reply@mail.newwork109.com".
If you do not receive it even after a while, please check your spam folder. If it is not there, please sign up again on "New Registration" to have a new temporary password issued. (If you have had multiple temporary passwords, only the most recent one will work.)
3.
Is your current password the same as the one you are using?

Please ensure that there are no typos, check if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your password must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
4.
If you are unable to recall your password, go to "Forgot your password?" to initiate the reset process.

Even if you have entered an incorrect email address or the address is not used for signing up, a pop-up will notify you that an authentication code has been sent.
If you do not receive an email message with the verification code after a while, please verify that you have entered the correct email address and try it again.
5.
Have you entered your email address accurately in the "Email address" field?

Please ensure that there are no typos, confirm if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your email address must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
6.
If you are still encountering login issues even after following the steps above or if you have forgotten your email address used for signing up

Please contact the responsible individual within your company, who will contact NewWork management office to assist you further with any issues or inquiries you may have.
 QR Code

The QR code can be generated from either the website or the My Page section of the official NewWork smartphone app.
Download the app from either of the following links or codes, depending on your smartphone.

To view the QR code on your smartphone app
1.
When you launch the app, the main screen will appear.
Tap "Enter / Leave" at the bottom of the screen or "My Page" at the center of the screen.
2.
If you have not yet logged in to My Page:

Enter your login ID (email address) and password to log in. (If you have not signed up for My Page yet, go to "New Registration" to create your user account.)
3.
If you have already logged in to My Page and then tap "Enter / Leave":

The QR code will be displayed. (Please note that the login screen will not be displayed as your login status will be maintained for a certain period. However, if your login status is cleared, the login screen will appear again, requiring you to log in once again.)
4.
If you have already logged in to My Page and tapped "My Page":

Tap "Display QR Code."
The QR code will be shown. (Please note that the login screen will not be displayed as your login status will be maintained for a certain period. However, if your login status is cleared, the login screen will appear again, requiring you to log in once again.)

Please be informed that printing the QR code or taking a screenshot of the QR code is strictly prohibited.

 Reservation for meeting rooms

Navigate to My Page to make reservations for meeting rooms.
To access My Page, you are required to log in.
If it is your first time logging in, sign up for My Page to create your NewWork account.

My Page

* Google Chrome is supported and recommended to view My Page for the best experience.

NewWork Office To reserve a meeting room or a private work booth, click the "Meeting Room/Private Work Booth Reservation" button located on My Page. (Depending on the page you are viewing, the button may be labeled as "Meeting Room Reservation" instead of "Meeting Room/Private Work Booth Reservation.")
Partner Hotel Click the "Partner Hotel Reservation" button on My Page for hotel room reservations.
Partner Office The reservation fees vary depending on the specific location, so please contacting the office you plan to use for accurate pricing details.
Please proceed with payment of the reservation fee on-site. (For private rooms at some partner offices, reservations can be made by clicking the "Meeting Room/Private Work Booth Reservation" button on My Page, following the same process as NewWork offices.)
Partner Private Work Booth Click the "Partner Private Booth Reservation" button on My Page to reserve a booth.
NewWork Office
To reserve a meeting room or a private work booth, click the "Meeting Room/Private Work Booth Reservation" button located on My Page. (Depending on the page you are viewing, the button may be labeled as "Meeting Room Reservation" instead of "Meeting Room/Private Work Booth Reservation.")
Partner Hotel
Click the "Partner Hotel Reservation" button on My Page for hotel room reservations.
Partner Office
The reservation fees vary depending on the specific location, so please contacting the office you plan to use for accurate pricing details.
Please proceed with payment of the reservation fee on-site. (For private rooms at some partner offices, reservations can be made by clicking the "Meeting Room/Private Work Booth Reservation" button on My Page, following the same process as NewWork offices.)
Partner Private Work Booth
Click the "Partner Private Booth Reservation" button on My Page to reserve a booth.
How to make a reservation
1.
Click the reservation button that corresponds to your preferred type of our satellite shared office.
2.
Enter the search conditions (date, prefecture, and the office name) and click the search button.
The reservation status will be displayed, and the available reservation time will be indicated by a white frame labeled "Available."
Click on the frame representing the desired start time to display the reservation form.
* Please refer to steps 5 and 6 below for partner private work booths.
3.
Once the reservation form appears, select the desired room usage time and click "Next."
* Reservations can be made for 15, 30, 45, 60, 90, or 120 minutes.
* If you would like to use the space for more than 120 consecutive minutes, please make a separate reservation.
4.
Verify that the office name, meeting room, reservation date, and time are correct, and then click the "Reservation" button.
5.
If you are searching for partner private work booth reservations, a list of booth information will be displayed.
Click on the booth information to view details.
6.
The reservation status of the selected booth will appear, and by clicking on the "Available" time frame, the reservation form will be displayed.
Once the reservation form appears, please follow the instructions outlined in steps 3 and 4 above.
How to cancel a reservation
1.
On the top page, click the "Reservation List" button.
2.
On the "Reservations from Today" screen, locate the reservation you wish to cancel and click on it.
Please note that reservations can be canceled up to one minute before the scheduled start time.
Please note that once the cancellation deadline has expired, reservations made cannot be cancelled.
* As for partner private work booths, you can cancel up to one hour before the reservation start time.
3.
Pleasae confirm that the reservation you wish to cancel is correct, and click on the "Cancel Reservation" button.
4.
A confirmation screen will appear, and if you are certain about cancelling, click the "Cancel Reservation" button.
 Use of MFPs
NewWork Office Monochrome and color printing, including scanning, are free.
Printing is supported in both A4 and A3 paper formats.
Upload printing data from your computer with the button below.
Please see the Q&A section if you do not know your login username or password.
NewWork Office
Monochrome and color printing, including scanning, are free.
Printing is supported in both A4 and A3 paper formats.
Upload printing data from your computer with the button below.
Please see the Q&A section if you do not know your login username or password.
Upload page for printing

For detailed instructions, refer to the User's Guide for MFPs at the link below.
* You can also check the usage guide placed in front of the MFP that is installed in each office.

User's Guide for MFPs (PDF)

Partner Hotel Contact the hotel directly where you plan to use the machine.
You need to pay the usage fee at the hotel reception when necessary.
Partner Office Contact the office directly where you plan to use the machine.
You need to pay the usage fee at the reception when necessary.
Partner Private Work Booth MFPs are not installed.
Partner Hotel
Contact the hotel directly where you plan to use the machine.
You need to pay the usage fee at the hotel reception when necessary.
Partner Office
Contact the office directly where you plan to use the machine.
You need to pay the usage fee at the reception when necessary.
Partner Private Work Booth
MFPs are not installed.
Precautions

When entering and leaving the office
You will not be able to use the office if you have forgotten your membership card, such as a NewWork card.

Valuables management
Please take your wallet, mobile phones and other valuables with you when you leave your desk.
Lockers are available for your valuables in the NewWork offices.

Returning of supplies
Before you leave the office, please return any wet wipes, chairs, and other similar supplies you used to their original locations.

No smoking
Smoking is prohibited.

Keystroke noises
Please be aware of the keystroke sound when using the keyboard.

Power saving
When you leave your seat, please make an effort to conserve electricity.

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