USER GUIDE

* Please be aware of the volume of the video's audio.

 How to enter and leave the office

Please make sure to bring your membership card when using NewWork.
Some offices require authentication via your My Page for entering and leaving.
If you are visiting one of these locations, be sure to access your My Page (マイページ) in advance.

NewWork Office * No reservation required for seats (Free seating) * Conference rooms require reservation (via My Page (マイページ))

Card readers and QR code scanners are installed at the entrances.
Please hold your membership card (license card or QR code) over the reader to enter and leave.

*Guests must enter and leave together with a NewWork member.
*The room congestion status is available on the Office Information page. Please check for available seats before your visit.
Partner Hotel * Reservation required (via My Page (マイページ))

When it is time for your reservation, please check in at the front desk by stating: Use of NewWork room, your reservation time, and company name.
To check in and out the hotel, present your membership card (license card or QR code) for verification.

*Please remember to return your room key when checking out.
Partner Office *No reservation require for seats (Assigned by the office) *Some offices offer private rooms and meeting rooms bookable via My Page (マイページ)

At reception, please state that you are using NewWork.
To enter and leave, present your membership card (license card or QR code) for verification.

*Please follow the rules of each office.
*Fees for non-partner facilities (such as meeting rooms or multifunction printers) must be paid on-site.
Partner Private Work Booth "TELECUBE" "CocoDesk" *Reservation required (via My Page (マイページ))

When your reserved time begins, please press the Unlock button (解錠) displayed on your My Page to enter.
(My Page (マイページ) > Reservation List (予約一覧) > Reservation Details (予約詳細) > Unlock button at the bottom of the reservation screen)
No check-out procedure is required.

*For CocoDesk, if there is no reservation immediately before yours, you will be allowed to enter 5 minutes before your reservation time.
*You may temporarily leave and re-enter the room during your reserved time (press Unlock again to re-enter).
*The unlock button is only active during your reserved time. (Grayed out and unavailable before and after your reserved time)
Partner Private Work Booth "Hankyu Hanshin ONS" *Reservation required (via My Page (マイページ))

Facial recognition tablets are installed at the entrances of offices and private rooms.
When your reserved time begins, please use facial recognition at the entrance to enter.
When leaving, authentication is only required at the main exit of the office.

*If it is your first time using Hankyu Hanshin ONS, please register your facial data via the Hankyu Hanshin ONS Registration (阪急阪神ONS利用) section on My Page (マイページ).
*If there is no reservation immediately before yours, you will be allowed to enter 5 minutes before your reservation time.
*You may temporarily leave and re-enter the room during your reserved time by using facial recognition.
*Guests do not need to use facial recognition. Please enter and leave together with the registered user who uses facial recognition.
*If you remain in the room past your reserved time, additional charges will apply.
Partner Private Work Booth "ZXY" *Reservation required (via My Page (マイページ))

QR code scanners are installed at the entrances.
When your reserve time begins, please scan the QR code from the ZXY tab under Entry/Leaving QR Code (入退室用QRコード表示) on your My Page to enter and leave.

(My Page (マイページ) > Reservation List (予約一覧) > Reservation Details (予約詳細) > Entry/Leaving QR Code button at the bottom of the reservation screen > ZXY tab)
*You can also access the QR code from the QR Code button (QRコード表示) on your My Page (マイページ) or from the Entry/Leaving (入退室) section in the bottom menu of the mobile app.
*You will be allowed to enter 5 minutes before your reservation time.
*You may temporarily leave and re-enter the room during your reserved time by scanning the QR code.
*Guests do not need to use facial recognition. Please enter and leave together with the registered user who scans the QR code.
*If you remain in the room past your reserved time, additional charges will apply.
"Unlock" Button on My Page
1.
Click the "Reservation List (予約一覧)" button on My Page (マイページ).
2.
On the "Reservation after today (今日以降の予約)" page, click the "Reservation details (予約詳細)" button.
3.
Scroll down to the bottom of the page and click the "Unlock (解錠)" button.
* Please confirm that the identification number displayed on-site matches the one you reserved.
Facial Data Registration (For Initial Reservations Only)
1.
Click the "Hankyu Hanshin ONS Registration (阪急阪神ONS利用)" button in the drawer menu on your My Page.
2.
Click "Agree to the Terms and Register Facial Data. (利用規約・プライバシーポリシーに同意して顔情報を登録する)"
You will be directed to the registration site managed by point0.
Follow the on-screen instructions to capture your facial data. Once the process is completed, you will be able to reserve a booth.
* You may be prompted to allow camera access when accessing to the relevant website for the first time. Select "Allow. (許可する)"
* If you leave the facial data registration site by using the browser's "Back" or "Close" buttons after successfully capturing your data, the process on My Page may not be completed correctly. Be sure to use the green "Return (戻る)" button within the site to navigate back to My Page.
 My Page

My Page is an exclusive member portal, designed to optimize your NewWork experience.

  • Reserve various meeting rooms

  • Check usage status and history

  • Generate QR codes for entry / leaving

My Page

* Login is required. If you are a first-time user, complete the registration process.
* For your best browsing experience, Google Chrome is recommended.

Sign Up
1.
When you visit https://reserve.newwork109.com, the login screen will appear.
If this is your first time accessing My Page (マイページ), please click "Click here for new registration (新規登録はこちら)" button.
2.
Enter your email address and control number, then click the "Register (登録)" button.
* Only one email address can be used for signing up.
* The same email address cannot be used for multiple control numbers.
3.
You will receive a message to the email address you used for signing up, containing your temporary password.
* If you do not receive the email message within a reasonable timeframe, please restart the sign-up process.
4.
On the login screen, enter the email address you used to sign up and temporary password, then click the "Log in (ログイン)" button.
5.
Enter your new password in both fileds and click the "Change Password (パスワードを変更する)" button.
* Your password must consist of at least six alphanumeric characters.
What is a control number?
1.
A control number is a unique NewWork membership number assigned to each user.
2.
The control number is required in the following situations:

> When signing up on My Page (マイページ).
> When uploading printing data from your computer to MFPs.
3.
The control number for each type of license is as follows:

* For customers using a NewWork card
  • > The 10-digit number printed on the front of the NewWork card
  •  
* For customers using the employee ID card
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
* For customers using only the QR code
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
The 10-digit number or alphanumeric control number can be found on the top page or the "Member Information / Password Change (会員情報・パスワード変更)" section after logging into My Page (マイページ).
Forgot your password?
1.
On the log in screen, click the link, "Forgot your password? (パスワードを忘れた方はこちら)".
2.
Enter your email address in the designated field in Step 1 and click the "Submit (送信)" button.
3.
You will receive an email message containing an authentication code and a URL to reset your password.
Either click the URL provided in the email, or enter the authentication code and your new password in the respective fields in Step 2. Then, click the "Change Password (パスワードを変更する)" button.
4.
Enter your email address and the verification code received in the email, including your new password in the two fields. Finally, click the "Change Password (パスワードを変更する)" button.
To change your password
1.
On the top page, click the "Member Information / Change Password (会員情報・パスワード変更)" button.
2.
Click the "Change Password (パスワード変更)" button.
3.
Enter your current password and your new password in the respective field, then click the "Change Password (パスワード変更)" button.
Having trouble logging in?
1.
Already signed up?

If this is your first time using My Page (マイページ), navigate to "New Registration (新規登録)" to start using NewWork services.
2.
Have you already logged in with a temporary password?

After signing up, you will log in with a temporary password only during the first time.
You will receive an email message with a temporary password from "no-reply@mail.newwork109.com".
If you do not receive it even after a while, please check your spam folder. If it is not there, please sign up again on "New Registration (新規登録)" to have a new temporary password issued. (If you have had multiple temporary passwords, only the most recent one will work.)
3.
Is your current password the same as the one you are using?

Please ensure that there are no typos, check if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your password must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
4.
If you are unable to recall your password, go to "Forgot your password? (パスワードを忘れた方はこちら)" to initiate the reset process.

Even if you have entered an incorrect email address or the address is not used for signing up, a pop-up will notify you that an authentication code has been sent.
If you do not receive an email message with the verification code after a while, please verify that you have entered the correct email address and try it again.
5.
Have you entered your email address accurately in the "Email address" field?

Please ensure that there are no typos, confirm if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your email address must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
6.
If you are still encountering login issues even after following the steps above or if you have forgotten your email address used for signing up

Please contact the responsible individual within your company, who will contact NewWork management office to assist you further with any issues or inquiries you may have.
 QR Code

The QR code can be generated from either the website or the My Page section of the official NewWork smartphone app.
Download the app from either of the following links or codes, depending on your smartphone.

To view the QR code on your smartphone app
1.
When you launch the app, the home screen will appear.
You can easily access your QR code by tapping the Entry/Leaving button (入退室) in the bottom menu.

* QR Code under the NewWork Tab
  • Use this QR code for entering / leaving NewWork Offices, Partner Hotels, and Partner Offices.
  •  
* QR Code under the ZXY Tab
  • Use this QR code for entering/leaving at ZXY Partner Private Work Booths.
  •  
* There are other ways to display your QR code:
> Tap the QR Code button (QRコード表示) on the My Page home screen
> If you have a ZXY reservation, go to My Page (マイページ)
> Reservation List (予約一覧)
> Reservation Details (予約詳細)

2.
If You are Not Logged into My Page (マイページ)

Enter the following information on the login screen:

* Login ID
  • This is the email address you registered at the time of sign-up.
    If you have forgotten your login ID, contact your company's administrator, who will get in touch with the NewWork administration office on your behalf.
  •  
* Password
  • This is the password you set during registration (minimum 6 characters).
    If you have forgotten your password, click "Forgot your password?" on the login screen to reset it.
  •  
* Your login status will be retained for a certain period, but if you are logged out, please log in again.
* If you have not yet registered for My Page (マイページ), click "Register here (新規登録はこちら)" on the login screen to complete your registration.

Please be informed that printing the QR code or taking a screenshot of the QR code is strictly prohibited.

 Reservation for meeting rooms

For facilities requiring reservations, such as meeting rooms, be sure to make reservations via My Page in advance.
We kindly request that you reserve only the necessary time and strictly adhere to the scheduled usage period.

My Page

* Login is required. If you are a first-time user, complete the registration process.
* For your best browsing experience, Google Chrome is recommended.

How to make a reservation
1.
Select the appropriate reservation button based on the facility.

* NewWork Office
  • Select the "Meeting Room / Private Booth Reservation (会議室・着席個室ブース予約)" button (may also appear as "Meeting Room Reservation (各種会議室予約)").
  •  
* Partner Hotel
  • Select the "Partner Hotel Reservation (ホテル客室利用)" button.
  •  
* Partner Private Work Booth
  • Select the "Partner Private Work Booth Reservation (提携ブース予約)" button.
  •  
* Certain partner private booths and meeting rooms can be reserved via My Page (マイページ), similar to NewWork offices.
2.
Set your search criteria (date, prefecture, and facility name) and click the search button.
Reservation availability will appear based on your search. White slots marked "Available (予約可)" indicate reservable times.
Clicking the desired time slot will open the reservation form.
* For partner private work booths, refer to step 5 and 6 below.
* For Hankyu Hanshin ONS, facial data registration is required before proceeding with the reservation. If not registered, a prompt will guide you through the process. Follow the on-screen instructions to register (capture) your facial data.
3.
Once the reservation form appears, select the desired room usage time and click "Next. (次へ進む)"
* Reservations can be made for 15, 30, 45, 60, 90, or 120 minutes.
* If you would like to use the space for more than 120 consecutive minutes, please make a separate reservation.
4.
Verify that the office name, meeting room, reservation date, and time are correct, and then click the "Reservation (予約)" button.
5.
If you are searching for partner private work booth reservations, a list of booth information will be displayed.
Click on the booth information to view details.
6.
The reservation availability for the selected booth will appear. To proceed, simply, click the "Available (予約可)" time slot to access the reservation form.
* Once the reservation form appears, refer to steps 3 and 4 above.
How to cancel a reservation
1.
On the top page, click the "Reservation List (予約一覧)" button.
2.
In the "Reservations after Today (今日以降の予約)" section, select the reservation you wish to cancel.
Note that cancellations cannot be made after the following deadlines:

* NewWork Offices / Partner Hotels
  • Until 1 minute before the reservation start time
  •  
* Partner Private Work Booths - TELECUBE and CocoDesk
  • Until 1 hour before the reservation start time
  •  
* Partner Private Work Booths - Hankyu Hanshin ONS
  • Until 5 minutes before the reservation start time
* For certain partner offices private booths and meeting rooms reservable via My Page, the cancellation policy aligns with that of NewWork offices.
3.
Pleasae confirm that the reservation you wish to cancel is correct, and click on the "Cancel Reservation (予約キャンセル)" button.
4.
A confirmation screen will appear, and if you are certain about cancelling, click the "Cancel Reservation (予約キャンセル)" button.
 Use of MFPs
NewWork Office Monochrome and color printing, including scanning, are free.
Printing is supported in both A4 and A3 paper formats.
Upload printing data from your computer with the button below.
Please see the Q&A section if you do not know your login username or password.

Upload page for printing

For detailed instructions, refer to the User's Guide for MFPs at the link below.
You can also check the usage guide placed in front of the MFP that is installed in each office.

User's Guide for MFPs (PDF)
* Japanese text only
Partner Hotel
Partner Office		 Contact the Partner hotel or Partner Office directly where you plan to use the machine.
You need to pay the usage fee at the reception when necessary.
Partner Private Work Booth MFPs are not available at TELECUBE or CocoDesk.
While they are installed at Hankyu Hanshin ONS or ZXY, they are unavailable for use by NewWork members.
Precautions

Valuables

Make sure take all your valuables, such as wallets and smartphones, with you when leaving your seat.

Tidiness

To maintain a pleasant environment for the next user, kindly return any equipment and chairs to their original positions.

No smoking

All NewWork offices are entirely smoke-free, including e-cigarettes.

Noise control

Be considerate of others by minimizing keyboard noise, conversations, and notification sounds.

Energy conservation

We encourage you to turn off lights and devices when leaving your seat or meeting room for energy conservation.