USER GUIDE

This video serves as a guide for you to use our NewWork offices.
We kindly request that you watch it prior to using our offices.

* Please be aware of the volume of the video's audio.

 How to enter and leave the office

When using NewWork offices, partner hotels, or partner offices,
make sure that each individual has one of the following: NewWork card, employee ID card, or QR code.
Without one of them, entry to these facilities will not be permitted.

NewWork Office Reservations are not required for using offices.
The office entrance is equipped with a card reader and QR code reader.
To enter and leave, hold your NewWork card (employee ID card) or the designated QR code over one of these devices.
If multiple individuals are using the office, kindly authenticate your membership card. (except for guests using the meeting rooms)
Partner Hotel Please make your reservation in advance through My Page. We regret to inform you that reservations cannot be made over the telephone or at the reception on-site.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the hotel room.
Partner Office Reservations are not required for using offices.
When you arrive, kindly inform the reception staff that you are a NewWork member.
Please remember to present your NewWork card (employee ID card) or the designated QR code when entering and leaving the office.
When multiple individuals are using the office, kindly ensure that all of them follow the prescribed procedure.

A reservation is required in advance via the "Partner Private Work Booth Reservation" section on your My Page.
The entry / leaving methods differ depending on the booth type.

Partner Private Work Booth
"TELECUBE"
"CocoDesk" 		The "Unlock" button will appear in your My Page.
When your reservation time arrives, access the "Reservation List" and navigate to the "Reservation Details" section. Click the "Unlock" button to enter.
No additional procedures are required for leaving.

* Based on the latest reservation status, unlocking may be available starting 5 minutes prior to the scheduled time.
* If you temporarily leave the booth during your reservation time (e.g., for restroom breaks), re-enter the booth using the "Unlock" button.
"Unlock" Button on My Page
1.
Click the "Reservation List" button on My Page.
2.
On the "Reservation after today" page, click the "Reservation details" button.
3.
Scroll down to the bottom of the page and click the "Unlock" button.
* Please confirm that the identification number displayed on-site matches the one you reserved.
Partner Private Work Booth
"Hankyu Hanshin ONS" 		The facial recognition tablets are installed at the facility and booth entrances.
When your reservation time arrives, use the facial recognition tablet installed at each entrance to enter.
To leave, use the facial recognition tablet only when leaving the facility.

* For your initial reservation at Hankyu Hanshin ONS, register your facial data through the "Hankyu Hanshin ONS Registration" section on your My Page.
* Based on the latest reservation status, entry may be available starting 5 minutes prior to the scheduled time.
* If you temporarily leave the booth during your reservation time (e.g., for restroom breaks), re-enter the booth using facial recognition.
* Certain facilities offer open seating without reservations, but these are unavailable to NewWork members.
Facial Data Registration (For Initial Reservations Only)
1.
Click the "Hankyu Hanshin ONS Registration" button in the drawer menu on your My Page.
2.
Click "Agree to the Terms and Register Facial Data."
You will be directed to the registration site managed by point0.
Follow the on-screen instructions to capture your facial data. Once the process is completed, you will be able to reserve a booth.
* You may be prompted to allow camera access when accessing to the relevant website for the first time. Select "Allow."
* If you leave the facial data registration site by using the browser's "Back" or "Close" buttons after successfully capturing your data, the process on My Page may not be completed correctly. Be sure to use the green "Return" button within the site to navigate back to My Page.
 My Page

My Page is an exclusive member portal, designed to optimize your NewWork experience.

  • Reserve various meeting rooms

  • Check usage status and history

  • Generate QR codes for entry / leaving

My Page

* Login is required. If you are a first-time user, complete the registration process.
* For your best browsing experience, Google Chrome is recommended.

Sign Up
1.
When you visit https://reserve.newwork109.com, the login screen will appear.
If this is your first time accessing My Page, please click "Click here for new registration" button.
2.
Enter your email address and control number, then click the "Register" button.
* Only one email address can be used for signing up.
* The same email address cannot be used for multiple control numbers.
3.
You will receive a message to the email address you used for signing up, containing your temporary password.
* If you do not receive the email message within a reasonable timeframe, please restart the sign-up process.
4.
On the login screen, enter the email address you used to sign up and temporary password, then click the "Log in" button.
5.
Enter your new password in both fileds and click the "Change Password" button.
* Your password must consist of at least six alphanumeric characters.
What is a control number?
1.
A control number is a unique NewWork membership number assigned to each user.
2.
The control number is required in the following situations:

> When signing up on My Page.
> When uploading printing data from your computer to MFPs.
3.
The control number for each type of license is as follows:

* For customers using a NewWork card
  • > The 10-digit number printed on the front of the NewWork card
  •  
* For customers using the employee ID card
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
* For customers using only the QR code
  • > The 10-digit alphanumeric code provided by your company
  • * If you are unsure, please contact the person in charge
  •  
The 10-digit number or alphanumeric control number can be found on the top page or the "Member Information / Password Change" section after logging into My Page.
Forgot your password?
1.
On the log in screen, click the link, "Forgot your password?".
2.
Enter your email address in the designated field in Step 1 and click the "Submit" button.
3.
You will receive an email message containing an authentication code and a URL to reset your password.
Either click the URL provided in the email, or enter the authentication code and your new password in the respective fields in Step 2. Then, click the "Change Password" button.
4.
Enter your email address and the verification code received in the email, including your new password in the two fields. Finally, click the "Change Password" button.
To change your password
1.
On the top page, click the "Member Information / Change Password" button.
2.
Click the "Change Password" button.
3.
Enter your current password and your new password in the respective field, then click the "Change Password" button.
Having trouble logging in?
1.
Already signed up?

If this is your first time using My Page, navigate to "New Registration" to start using NewWork services.
2.
Have you already logged in with a temporary password?

After signing up, you will log in with a temporary password only during the first time.
You will receive an email message with a temporary password from "no-reply@mail.newwork109.com".
If you do not receive it even after a while, please check your spam folder. If it is not there, please sign up again on "New Registration" to have a new temporary password issued. (If you have had multiple temporary passwords, only the most recent one will work.)
3.
Is your current password the same as the one you are using?

Please ensure that there are no typos, check if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your password must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
4.
If you are unable to recall your password, go to "Forgot your password?" to initiate the reset process.

Even if you have entered an incorrect email address or the address is not used for signing up, a pop-up will notify you that an authentication code has been sent.
If you do not receive an email message with the verification code after a while, please verify that you have entered the correct email address and try it again.
5.
Have you entered your email address accurately in the "Email address" field?

Please ensure that there are no typos, confirm if the password is entered with single-byte characters, or if it contains no extra spaces or symbols.
Your email address must be an exact match (including both uppercase and lowercase alphabetical characters) to the one you are entering for logging in.
6.
If you are still encountering login issues even after following the steps above or if you have forgotten your email address used for signing up

Please contact the responsible individual within your company, who will contact NewWork management office to assist you further with any issues or inquiries you may have.
 QR Code

The QR code can be generated from either the website or the My Page section of the official NewWork smartphone app.
Download the app from either of the following links or codes, depending on your smartphone.

To view the QR code on your smartphone app
1.
When you launch the app, the main screen will appear.
Tap "Enter / Leave" at the bottom of the screen or "My Page" at the center of the screen.
2.
If you have not yet logged in to My Page:

Enter your login ID (email address) and password to log in. (If you have not signed up for My Page yet, go to "New Registration" to create your user account.)
3.
If you have already logged in to My Page and then tap "Enter / Leave":

The QR code will be displayed. (Please note that the login screen will not be displayed as your login status will be maintained for a certain period. However, if your login status is cleared, the login screen will appear again, requiring you to log in once again.)
4.
If you have already logged in to My Page and tapped "My Page":

Tap "Display QR Code."
The QR code will be shown. (Please note that the login screen will not be displayed as your login status will be maintained for a certain period. However, if your login status is cleared, the login screen will appear again, requiring you to log in once again.)

Please be informed that printing the QR code or taking a screenshot of the QR code is strictly prohibited.

 Reservation for meeting rooms

For facilities requiring reservations, such as meeting rooms, be sure to make reservations via My Page in advance.
We kindly request that you reserve only the necessary time and strictly adhere to the scheduled usage period.

My Page

* Login is required. If you are a first-time user, complete the registration process.
* For your best browsing experience, Google Chrome is recommended.

How to make a reservation
1.
Select the appropriate reservation button based on the facility.

* NewWork Office
  • Select the "Meeting Room / Private Booth Reservation" button (may also appear as "Meeting Room Reservation").
  •  
* Partner Hotel
  • Select the "Partner Hotel Reservation" button.
  •  
* Partner Private Work Booth
  • Select the "Partner Private Work Booth Reservation" button.
  •  
* Certain partner private booths and meeting rooms can be reserved via My Page, similar to NewWork offices.
2.
Set your search criteria (date, prefecture, and facility name) and click the search button.
Reservation availability will appear based on your search. White slots marked "Available" indicate reservable times.
Clicking the desired time slot will open the reservation form.
* For partner private work booths, refer to step 5 and 6 below.
* For Hankyu Hanshin ONS, facial data registration is required before proceeding with the reservation. If not registered, a prompt will guide you through the process. Follow the on-screen instructions to register (capture) your facial data.
3.
Once the reservation form appears, select the desired room usage time and click "Next."
* Reservations can be made for 15, 30, 45, 60, 90, or 120 minutes.
* If you would like to use the space for more than 120 consecutive minutes, please make a separate reservation.
4.
Verify that the office name, meeting room, reservation date, and time are correct, and then click the "Reservation" button.
5.
If you are searching for partner private work booth reservations, a list of booth information will be displayed.
Click on the booth information to view details.
6.
The reservation availability for the selected booth will appear. To proceed, simply, click the "Available" time slot to access the reservation form.
* Once the reservation form appears, refer to steps 3 and 4 above.
How to cancel a reservation
1.
On the top page, click the "Reservation List" button.
2.
In the "Reservations after Today" section, select the reservation you wish to cancel.
Note that cancellations cannot be made after the following deadlines:

* NewWork Offices / Partner Hotels
  • Until 1 minute before the reservation start time
  •  
* Partner Private Work Booths - TELECUBE and CocoDesk
  • Until 1 hour before the reservation start time
  •  
* Partner Private Work Booths - Hankyu Hanshin ONS
  • Until 5 minutes before the reservation start time
* For certain partner offices private booths and meeting rooms reservable via My Page, the cancellation policy aligns with that of NewWork offices.
3.
Pleasae confirm that the reservation you wish to cancel is correct, and click on the "Cancel Reservation" button.
4.
A confirmation screen will appear, and if you are certain about cancelling, click the "Cancel Reservation" button.
 Use of MFPs
NewWork Office Monochrome and color printing, including scanning, are free.
Printing is supported in both A4 and A3 paper formats.
Upload printing data from your computer with the button below.
Please see the Q&A section if you do not know your login username or password.
Upload page for printing

For detailed instructions, refer to the User's Guide for MFPs at the link below.
* You can also check the usage guide placed in front of the MFP that is installed in each office.

User's Guide for MFPs (PDF)

Partner Hotel Contact the hotel directly where you plan to use the machine.
You need to pay the usage fee at the hotel reception when necessary.
Partner Office Contact the office directly where you plan to use the machine.
You need to pay the usage fee at the reception when necessary.
Partner Private Work Booth MFPs are not available at TELECUBE or CocoDesk.
While they are installed at Hankyu Hanshin ONS, they are unavailable for use by NewWork members.
Precautions

Valuables

Make sure take all your valuables, such as wallets and smartphones, with you when leaving your seat.

Tidiness

To maintain a pleasant environment for the next user, kindly return any equipment and chairs to their original positions.

No smoking

All NewWork offices are entirely smoke-free, including e-cigarettes.

Noise control

Be considerate of others by minimizing keyboard noise, conversations, and notification sounds.

Energy conservation

We encourage you to turn off lights and devices when leaving your seat or meeting room for energy conservation.