Handling of Personal Information

Privacy Policy

Please be aware of our handling of personal information. If you do not agree to this policy, you will be unable to send your message, inquiries, or questions to us.

Tokyu Corporation (hereinafter referred to as "Tokyu") acknowledges the importance of your personal information and treats it with the utmost care. To ensure the provision of enhanced products and service, we are committed to implementing the following practices and responsibly protect your personal information.

1. Personal Information Protection Policy
We are committed to complying with the Personal Information Protection Law, along with other relevant laws, regulations, and guidelines.

2. Personal Information Held by the Company
When we obtain personal information from our customers, we strictly limit it to the extent required for its intended purpose. Before collecting such information, we provide clear disclosure regarding the purpose for which it will be utilized, and we obtain explicit consent.

3. Purpose of Personal Information Usage
The personal data under our possession will be utilized for the following purposes:
* Facilitating product sales, providing general and membership services, processing applications, conducting membership screenings, and handling related procedures and inquiries
* Providing information about the company, Tokyu Group companies, partner companies, and other corporate public relations, including updates on products, services, incentives, events, campaigns, seminars, and other promotional information
* Planning, managing, and administering various events, campaigns, seminars, and other correspondence
* Requesting for surveys, monitoring surveys, and other similar matters
* Conducting market research, analyzing customer trends, and performing other necessary analyses for management purposes and the preparation of planning and development materials
* Notifying and announcing prize winners, conducting public artwork solicitations, campaigns, and similar initiatives, as well as providing prizes, awards, rewards, and other various responses to customers
* Responding to customer inquiries, requests for information materials, and other correspondence
* Contacting customers in case of emergency, responding to inquiries, and other matters
* Performing our obligations and exercising our rights under contracts or laws and regulations, and other incidental responses
* Performing the matters related to the above purposes

Use of Cookies
This website may utilize cookies on certain occasions. Cookies are small electronic files that are saved on your computer by a website through Internet browsing software. They are employed to enhance the convenience of revisiting our website. Rest assured that this system does not compromise your privacy or have any adverse effects on your computer.
You have the option to configure your browser settings to decline cookies. However, please note that doing so may impact the comfort of your browsing experience on this website.

4. Sharing Personal Information with Related Parties
The personal information we possess may be shared with related parties through means such as letters, mail, telephone, email, or other appropriate methods. The information shared may include names, addresses, telephone numbers, and other necessary details, in the following situations:
* When we have obtained your consent.
* When it is legally required.
* When it is required to protect the life, body, or property of an individual, and it is difficult to obtain consent from the individual.
* When it is required to protect public health or promote the well-being of children, and it is difficult to obtain consent from the individual.
* When cooperation with a national institution, local government, or an individual or entity entrusted by either a national institution or local government is necessary to fulfill tasks mandated by laws and regulations, provided that obtaining your consent may hinder the execution of such tasks.

Disclosure of Personal Information to Affiliated Companies of our Group

Upon request of the individual involved, the disclosure of personal information will be suspended.

5. Contact Information for Personal Information Inquiries

5-6 Nampeidai-cho, Shibuya-ku, Tokyo, Japan, 150-8511
Tokyo Corporation - Personal Information Inquiry Desk
Tel: 03 34777 0109 (Tokyu Customer Center)
(Hours of Operation: 9:30 a.m. - 12:30 p.m. and 1:30 p.m. - 6:30 p.m., except on Saturdays, Sundays, and national holidays)

Please note that inquiries received on Saturdays, Sundays, or holidays will be addressed on the next business day or later. We apologize for any inconvenience caused and regretfully inform you that we are unable to respond the same day to inquiries made on these days.

Any customer information obtained through this website is handled in accordance with our privacy policy.